Maid Service & House Cleaning FAQ

Cleaning

 

Book An Appointment

  • Please book online anytime by clicking this link. You will receive instant pricing based on the number of bedrooms and bathrooms in your home that you select to be cleaned. On the same booking page, you may select add-ons such as inside of fridge and oven or a deep clean. You choose your day and your time for your service along with your service location. Input your credit card and then you will receive your booking confirmation email confirming your service appointment.
  • Your account is automatically created an and provides lots of convenient advantages. To learn more about what you can do in your account click here.

How Do I Tip For My Cleaning?

  • You may sign into your account to leave a tip on your card by Clicking Here or you may leave your cleaner a cash tip. If you wish to add a tip online please Click Here.

Are There Any Discounts Offered Currently

  • If you have a reoccurring service with us then you will receive a discount for weekly, every other week, and monthly service. The recurring cleanings are discounted 15% for weekly, 10% for every other week, and 5% for monthly from our one-time prices. You can refer a friend to us and both receive a $20 credit towards your next future cleaning!

Do You Provide Cleaning Supplies?

  • Our cleaners show up with all the supplies to clean your home. If you would like a special product used please feel free to provide them and add a not to your Account and we will be happy to use them.
  • If you would prefer green cleaning products, please let us know and we will use those products for you for an additional $10 per cleaning.

I Need Custom Cleaning, Not My Whole House. How do I schedule that?

  • We offer custom cleanings at $55 per hour with a minimum of 2 hours per visit.
  • To schedule custom cleanings reach us by:
  • Phone: (832) 939-4500
  • Email: info@readysetmaids.com
  • Our Business Hours:
  • M-Friday: 8:30AM-5:00PM
  • Sat-Sun: Closed

How Do I Get A Quote On My Cleaning?

  • If you are looking for a real instant quote with no hidden prices Click Here. It is a very simple page to use. You may also get a quote by:
  • Email: info@readysetmaids.com
  • Our Business Hours:
  • M-Friday: 8:30AM-5:00PM
  • Sat-Sun: Closed

Do I Have To Be Home For The Cleaning?

  • No, you do not need to be home. If it is your first time cleaning you may want to just to see the process.
  • We just need directions of how to enter your home and how to lock your doors when we leave. Many members hide their keys or assign a specific garage code for our cleaners.

How Many Cleaners Are Sent To My Home?

  • We assign you a permanent team to your home. Sometimes you might have two cleaners instead of one due to the day’s route. Cleaners will work to complete our cleaning 50 points cleaning checklist for your home.

How Long Will My Cleaning Take?

  • Our cleaners stay for the necessary time to complete your service for flat rate jobs. The time it takes to clean your home varies based on how much clutter, build up and other conditions per home. Also if you have added extras and your home is larger it may take a bit longer.

What is Your Deep Clean?

  • Our deep clean has the same 50 checklist but also includes extra time, blinds and baseboards (free on rotation on reoccurring plan) for a more detailed cleaning – like a standard plus service.  We find that most first time members need this option. A great option if you have not maintained your home regularly. 

What Can I Do With My Account?

  • There are a number of things you can do in your account. You can add new services, change your current service or update any of your information. You can change your payment method or even reschedule if needed. You may also leave a tip by signing in and add a tip to your current or future service.

What is Included In My House Cleaning?

  • Just CLICK HERE to see what you get in your house cleaning.

How Do I Get Answers or Support?

  • You can email info@readysetmaids.com or open a support ticket directly from your personalized account or go old school and give us a call @ 832-939-4500.

How Convenient is Your Service?

  • Automated payment, instant quotes and book in 60 seconds were all designed for you! Our member! So its super convenient.

What are Your Hiring Practices?

  • Ready Set Maids is 100% company owned and operated. Company owned ensures that our hiring practices are 100% consistent. We thoroughly interview our candidates. We conduct criminal and credit qualification checks.

Are You Bonded & Insured?

  • Yes. We want to protect our members, our people, our company and our community. Being a bonded and insured company allows us to reinforce this.

How Do You Access My Home?

  • Just tell us how you like us to access your home. We keep this confidential. Hide your key or garage code are some popular options

Are You Open On Holidays?

  • We, in fact, do not operate on national holidays. We believe that this is an investment in our people that helps them to enrich their lives and spend time with their friends and family. We are closed every Sunday. Another reason we can pass on consistent, safe and high standards on to our members.

Prior to Service, What Do I Need to Do?

  • We ask that you pick up and remove any clutter. More clutter means less cleaning of your home if the team has to pick up clutter. If there is excessive clutter we will communicate this with you.

Is There a Service Guarantee?

  • Yes. 200% Raving Fans Guarantee. Don’t get upset if we miss something. It was not our intention. We will take care of it for you. Two-way communication is essential. We need to know what you love and what you do not in order to keep you happy. Unconditional service is what we strive for in our results.

How Do I Pay?

  • We accept payment by credit card the day of your service.  Automated for your convenience.

Are You Pet Friendly?

  • We love our dogs and cats. We are pet friendly. But if you buddy is not human friendly we ask that you please crate or put in a closed room for your service.