Maid Service & House Cleaning FAQ

19901 Southwest Freeway Sugar Land, TX 77479

 

What is Your Deep Clean?

  • Our deep clean has the same 50 checklist but also includes extra time, blinds and baseboards (free on rotation on reoccurring plan) for a more detailed cleaning – like a standard plus service.  We find that most first time members need this option. A great option if you have not maintained your home regularly. 

What is Included In My House Cleaning?

  • Just CLICK HERE to see what you get in your house cleaning.

How Do I Get Answers or Support?

  • You can email info@readysetmaids.com or open a support ticket directly from your personalized account or go old school and give us a call @ 832-939-4500.

How Convenient is Your Service?

  • Automated payment, instant quotes and book in 60 seconds were all designed for you! Our member! So its super convenient.

What are Your Hiring Practices?

  • Ready Set Maids is 100% company owned and operated. Company owned ensures that our hiring practices are 100% consistent. We thoroughly interview our candidates. We conduct criminal and credit qualification checks.

Are You Bonded & Insured?

  • Yes. We want to protect our members, our people, our company and our community. Being a bonded and insured company allows us to reinforce this.

How Do You Access My Home?

  • Just tell us how you like us to access your home. We keep this confidential. Hide your key or garage code are some popular options

Are You Open On Holidays?

  • We, in fact, do not operate on national holidays. We believe that this is an investment in our people that helps them to enrich their lives and spend time with their friends and family. We are closed every Sunday. Another reason we can pass on consistent, safe and high standards on to our members.

Prior to Service, What Do I Need to Do?

  • We ask that you pick up and remove any clutter. More clutter means less cleaning of your home if the team has to pick up clutter. If there is excessive clutter we will communicate this with you.

Is There a Service Guarantee?

  • Yes. 200% Raving Fans Guarantee. Don’t get upset if we miss something. It was not our intention. We will take care of it for you. Two-way communication is essential. We need to know what you love and what you do not in order to keep you happy. Unconditional service is what we strive for in our results.

How Do I Pay?

  • We accept payment by credit card the day of your service.  Automated for your convenience.

Are You Pet Friendly?

  • We love our dogs and cats. We are pet friendly. But if you buddy is not human friendly we ask that you please crate or put in a closed room for your service.