Frequently Asked Questions
Help Center
Please use our pricing calculator on our homepage to determine the price for your regular cleaning service. If you are interested in extra services such as deep cleaning, move in/out, inside fridge or oven, windows or more, please use our booking page to determine the cost.
Cleaning time depends on the number of rooms that require cleaning. For 1 bedroom, estimated time is 1-2 hours, which increases to 2-3 hours for 2 bedrooms. For 3 bedrooms, expect the cleaning service to take up to 4 hours. For larger homes, expect one hour per 400 square feet. Every cleaning is different and times varies by the build up in your home and what you would like done. Home over 2500 are required to be hourly with a minimum of 3 hours.
A weekly service attracts a 35% discount. Every – other week earns you 30% off, while monthly cleaning services earn 20% off.
Depending on the job requirements, we send up to 2 maids for hourly cleaning depending on what you select at checkout. However, typical jobs provide a team of 1-2 maids.
We value consistency as much as you do, so we always send the same team to clean your home unless you specifically request a different team. If your regular team is unavailable, then their back up team will assist you.
Our Move in move out cleaning are extremely detailed designed to prepare the home for a new tenant or occupant. To ensure that your home is in perfect condition for the next tenant, everything in standard cleaning is included and we take care of:
- Baseboards
- Deep Clean
- Inside windows
- Window sills
- Ceiling fans
- Blinds
- Find more on our Services Page
Deep cleaning services offer everything included in our regular cleaning services as well as:
- Ceiling fans
- Baseboards
- Electrical outlets
- Light Switches
- Blinds
Yes, we are fully licensed and bonded.
You are free to cancel or reschedule an appointment for any reason at least 24 hours in advance of your scheduled cleaning service. If you cancel with in 24 hours of your service a late booking cancellation fee will apply to your account.
We will place a hold on your card 48 hours before the time of your service. We will only charge you after the service has been completed.
You are not obligated to tip your maids, but if you choose to do so, you can either tip in cash or through your account, or we can add a tip to your bill for you.
We will never charge you without having performed a cleaning service for you. You will only be charged once we complete your cleaning.
No. Our cleaning professionals can clean even when you are not home so long as you leave us an access code or key to your property. Please let us know how to gain access in the notes when you book our services, or let us know by phone. Our team will be sure to lock up once they have finished.
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Ready Set Maids cleaners are equipped with safe, family, and pet friendly supplies and a vacuum at no extra charge to you. Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.
We have a two hour window that allows us to handle the unpredictability of cleaning services. Homes of different sizes require different levels of effort to make them sparkle and clean. So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc. Thanks so much for you kind understanding.
This depends on which service you selected. See all our services HERE!